fiestabet is committed to protecting the personal data of every Filipino player. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data.
fiestabet uses SSL encryption, secure data storage, and access controls to protect your personal information from unauthorized access, disclosure, or misuse at every point in our systems.
fiestabet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate and improve the fiestabet platform.
fiestabet processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
As a fiestabet player, you have the right to access, correct, and request deletion of your personal data held by fiestabet, subject to our legal and regulatory retention obligations.
fiestabet uses cookies and similar technologies only for platform functionality, session management, and analytics. We do not use tracking cookies for cross-site advertising profiling.
fiestabet will only send you promotional communications if you have opted in. You can withdraw your marketing consent at any time through your account settings or by contacting our support team.
fiestabet ("fiestabet," "we," "us," or "our") operates the online gaming platform accessible at fiestabet.one (the "Platform"). This Privacy Policy describes how fiestabet collects, uses, stores, shares, and protects the personal data of players and visitors who access or use the Platform.
This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission. By registering an account or using the fiestabet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Privacy Policy should be read together with the fiestabet Terms & Conditions. Capitalised terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.
fiestabet collects personal data from you in the following categories, depending on how you interact with the Platform:
fiestabet uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Identity verification (KYC/AML compliance) | KYC documents, registration data, financial data |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services | Gaming activity data, technical data |
| Fraud prevention and security monitoring | Technical data, financial data, gaming activity data |
| Responsible gaming monitoring and enforcement | Gaming activity data, registration data |
| Customer support | Communications data, registration data |
| Marketing communications (with consent) | Registration data, gaming activity data |
| Platform analytics and improvement | Technical data, gaming activity data (aggregated/anonymised) |
| Regulatory reporting and compliance | All categories as required by law |
fiestabet processes your personal data on the following legal bases under the Data Privacy Act of 2012:
fiestabet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. fiestabet may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
fiestabet engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard network operators), identity verification providers, game software providers, cloud hosting providers, and customer support platform operators. These providers are contractually bound to process your data only on fiestabet's instructions and in accordance with the DPA.
fiestabet may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue, or other competent Philippine government authorities where required by law, court order, or regulatory directive.
fiestabet may share data with fraud prevention agencies, gaming industry blacklist operators, and cybersecurity service providers where necessary to detect, prevent, or investigate fraudulent activity, money laundering, or other illegal conduct affecting the Platform.
In the event of a merger, acquisition, or sale of all or substantially all of fiestabet's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. fiestabet will notify affected players of any such transfer via email or a prominent notice on the Platform.
fiestabet uses cookies and similar technologies (such as local storage and session tokens) on the Platform. Cookies are small text files stored on your device that help the Platform function correctly and allow fiestabet to understand how players use the Platform.
fiestabet does not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using certain Platform features.
fiestabet retains your personal data for as long as your account remains active and for such additional periods as are required by applicable Philippine law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, fiestabet will securely delete or anonymise your personal data in accordance with its data disposal procedures.
fiestabet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fiestabet will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required under the DPA.
While fiestabet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your fiestabet login credentials and for notifying fiestabet immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by fiestabet:
To exercise any of the above rights, please contact the fiestabet Data Protection Officer via the support email address displayed in the footer of this website. fiestabet will respond to all verified data subject requests within thirty (30) days of receipt, as required by the DPA.
The fiestabet Platform is strictly intended for persons aged 21 years and above. fiestabet does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced through mandatory age declaration at registration and KYC identity verification procedures.
If fiestabet becomes aware that personal data has been collected from a person under 21 years of age, it will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and return any deposited funds to the original payment source. If you believe that a minor has registered on the fiestabet Platform, please contact our support team immediately.
fiestabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, fiestabet will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. The current version of this Privacy Policy will always be available at fiestabet.one/privacy-policy. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or fiestabet's handling of your personal data, please contact the fiestabet Data Protection Officer. Our support contact details are displayed as plain text in the footer of every page on this website.
fiestabet is committed to resolving all privacy-related inquiries promptly and transparently. If you are not satisfied with fiestabet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
For general account support, game queries, or payment assistance, please reach out to the fiestabet customer support team — available to Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and nationwide.
fiestabet keeps your personal data safe so you can focus on enjoying slots, live casino, bingo, and sports betting — all in Philippine Peso, with GCash and PayMaya. 21+ only.